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VENDORS

FAQs

Is it required to certify an ASIN in the Ships in Product Packaging program?

No, it is not required to certify your products but you may incur chargebacks. All ASINs that are 1) Non-Sortable and 2) are eligible for the program, but are not certified will receive a chargeback of $1.99/unit inbounded. There are some exclusions to this chargeback (e.g. hazmat items with transportation requirements, Amazon Fresh items). Learn more about chargebacks and excluded items on Vendor Central.

Once I certify my products, does that certification have an expiration?

No, certifications do not expire, but products can be decertified from the program. Decertifications commonly occur when a product has exceeded damage or non-compliance rates. When decertifications occur, a Vendor has a 60-day grace period in which chargebacks are waived and incentives are suspended to re-certify their products. Once re-certified, chargebacks will not occur and incentive payments will resume.

What is an example of a why product would be decertified?

Example: an item is certified as SIPP, but the vendor uses a new adhesive to seal the packaging and does not retest with the new seals. This leads to damaged packaging and disappointed customers, and to the item being decertified from the program.

What should I do if my item has been decertified from the program?

If your item has been decertified, you will need to re-design or make adjustments to your packaging, re-test the new packaging, and re-apply for certification. You may need to simply add a piece of tape for proper closure or change your packaging structure. In order to determine what packaging improvements should be made, review the decertification reason in the Product Prep and Packaging dashboard in Vendor Central. You may also consult with your Amazon POC or someone in our Amazon Packaging Support and Supplier Network (APASS) network.

Do I need to certify my products for all of my vendor codes?

Yes! If you ship to Amazon from multiple vendor codes, you should ensure you are certifying your product for all codes. Certifications will not automatically apply to all vendor codes when you enroll your ASIN. You should indicate each vendor code per ASIN directly in the enrollment template.

If I have similar products that utilize the same packaging, do I need to test all of them?

No, if you have physically similar items or ASIN variations, you can test one primary ASIN and include all secondary and similar ASINs on one enrollment template. Review our form factor guidelines for detailed requirements and instructions for enrollment.

I want to convert my product’s packaging, but I don’t know where to start. Does Amazon provide any resources or assistance?

Yes! Navigate to the Packaging Solutions Library to review in-market examples and inspirational designs and prototypes to reference packaging that may work for your products. If you need in-depth assistance, the APASS network provides a list of companies and labs that can help test, design, and supply packaging in line with Amazon’s packaging certification guidelines. In addition to APASS, Vendors looking for external testing services to perform the ISTA 6-Amazon SIOC or Overboxing test methods can leverage the Find a Lab search tool located here.

Where can I learn more about individual program eligibility, chargebacks, and de-certifications for my products?

Check out the Operational Performance (ensure you click on the “Ship in Own Container” tile) and Product Prep and Packaging dashboards in Vendor Central to see specific program information for your products. Navigate to the Sustainability Solutions Hub in Vendor Central to find additional sustainability metrics.